Last Updated: December 23, 2025

1. Introduction

Welcome to Erider.com (“Erider”, “we”, “our”, or “us”).

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, create an account, publish listings, contact other users, book appointments, or use any related services on Erider.com.

By using our website, you agree to the practices described in this Privacy Policy.

2. Data Controller

The data controller responsible for processing your personal data is:

erider
Address: Chemnitzer Straße 11, 12621 Berlin, Deutschland
Email: support@erider.com
Website: https://erider.com

If you have any questions about this Privacy Policy or your personal data, please contact us at:
[Your Contact Email]

3. What Information We Collect

We may collect the following categories of personal data:

3.1 Information You Provide Directly

When you use Erider, you may provide us with:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Account login details
  • Company name or dealer information
  • Store profile information
  • Listing content, including descriptions, photos, prices, location, and technical details
  • Messages sent through inquiry forms or chat features
  • Appointment booking information
  • Customer support requests
  • Business partnership inquiries

3.2 Information Related to Listings

If you create a listing, we may collect and display information such as:

  • Seller name or store name
  • Listing title and content
  • Product images
  • Price
  • Category, brand, specifications, and condition
  • General location
  • Contact or communication preferences

3.3 Payment and Transaction Information

If you purchase a membership, pay a booking fee, or use paid promotional services, we may collect or receive:

  • Billing name and billing address
  • Payment reference data
  • Order details
  • Payment status

Note: Payment card data is usually processed directly by third-party payment providers such as Stripe or PayPal. We do not store full payment card details on our servers.

3.4 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referring URLs
  • Pages visited
  • Time spent on pages
  • Cookies and similar tracking technologies
  • Diagnostic and usage data

4. How We Use Your Information

We use your personal data for the following purposes:

  • To create and manage user accounts
  • To allow users to publish and manage listings
  • To enable buyers and sellers to communicate
  • To process appointment bookings and related notifications
  • To provide membership plans and paid promotional features
  • To improve website functionality and user experience
  • To provide customer support
  • To prevent fraud, abuse, spam, and unauthorized activity
  • To comply with legal obligations
  • To send service-related communications
  • To send marketing emails or promotions, where permitted by law or based on your consent

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under one or more of the following legal bases:

  • Contractual necessity – to provide the services you request
  • Legitimate interests – to operate, improve, and secure our platform
  • Consent – for cookies, marketing, or certain optional features
  • Legal obligation – where we must comply with applicable laws or regulations

6. Public Information on the Platform

Please note that some information you submit may be publicly visible on Erider.com, including:

  • Listing details
  • Product images
  • Store name or seller profile name
  • Public-facing location information
  • Public descriptions and profile content

You should not post sensitive personal information in public listing descriptions, images, or messages.

7. Sharing of Personal Data

We may share personal data in the following situations:

7.1 With Service Providers

We may share data with trusted third-party providers that help us operate our business, such as:

  • Website hosting providers
  • Email service providers
  • Payment processors
  • Analytics providers
  • Security and anti-spam tools
  • Map and location services
  • Booking and communication tools

7.2 With Other Users

If you use our marketplace features, some of your information may be shared with other users to facilitate communication, booking, or marketplace activity.

7.3 For Legal Reasons

We may disclose your data if required to do so by law, regulation, legal process, or lawful request from public authorities.

7.4 Business Transfers

If Erider is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember user preferences
  • Analyze traffic and website performance
  • Improve functionality
  • Support marketing and advertising, where applicable

Depending on the tools we use, cookies may include:

  • Essential cookies
  • Performance and analytics cookies
  • Functional cookies
  • Advertising and remarketing cookies

You can manage cookies through your browser settings and, where required, through our cookie consent banner.

9. Analytics, Ads, and Third-Party Tools

We may use third-party services such as:

  • Google Analytics
  • Meta Pixel / Facebook Pixel
  • Google Maps or map/location providers
  • Payment gateways such as Stripe or PayPal
  • Booking and messaging plugins
  • Email marketing tools

These third parties may collect data in accordance with their own privacy policies.

10. International Data Transfers

Your information may be processed in countries outside your own, including countries outside the European Economic Area.

Where required, we take appropriate safeguards to protect your personal data, such as:

  • Standard contractual clauses
  • Transfers to providers with adequate safeguards
  • Reasonable technical and organizational security measures

11. Data Retention

We retain personal data only as long as necessary for the purposes described in this Privacy Policy, including:

  • To provide our services
  • To maintain records
  • To resolve disputes
  • To enforce our agreements
  • To comply with legal or tax obligations

Inactive accounts, expired listings, and communication records may be retained for a reasonable period unless deletion is required by law or requested by the user.

12. Your Rights

If you are in the EU/EEA or where similar laws apply, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at:
[Your Contact Email]

13. Security

We take reasonable technical and organizational measures to protect your personal data against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

14. Children’s Privacy

Erider.com is not intended for children under the age of 16. We do not knowingly collect personal data from children.

If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to remove the information.

15. Third-Party Links

Our website may contain links to third-party websites, stores, payment services, or external resources. We are not responsible for the privacy practices of those third parties.

We encourage you to review their privacy policies before providing any personal data.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or business operations.

Any changes will be posted on this page with an updated “Last Updated” date.

17. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

Erider
Chemnitzer Straße 11, 12621 Berlin, Deutschland
Email: support@erider.com
Website: https://erider.com