1. Introduction
This Refund & Cancellation Policy explains the rules that apply to payments made on Erider.com for services such as:
- Membership plans
- Featured or Top listing promotions
- Booking or appointment fees
- Other paid marketplace tools or upgrades
Because Erider is primarily a marketplace and service platform, refunds are assessed based on the type of paid service purchased.
2. General Principle
Unless otherwise required by applicable law, payments made for digital services, promotional tools, visibility upgrades, and completed booking reservations are generally non-refundable once the service has been activated, delivered, or used.
However, we may review refund requests on a case-by-case basis where appropriate.
3. Membership Plans
3.1 Membership Activation
Membership plans become active once payment is successfully processed and the plan is assigned to the user account.
3.2 Refunds for Membership Plans
Membership fees are generally non-refundable once:
- The membership has been activated
- Listings or promotional benefits have been used
- The user has received access to paid membership features
3.3 Duplicate or Accidental Payments
If you were charged more than once for the same plan by mistake, please contact us. Verified duplicate payments may be refunded.
3.4 Failed Service Delivery
If a membership payment is completed but the plan is not correctly activated due to a technical issue on our side, we may:
- Activate the purchased plan manually, or
- Issue a partial or full refund where appropriate
4. Featured and Top Listing Promotions
4.1 Activation of Promotional Features
Featured Listings and Top Listings are considered digital promotional services.
Once a listing has been upgraded and the feature becomes active, the payment is generally non-refundable.
4.2 Unused Promotional Credits
If your package includes promotional credits that have not yet been used, we may review requests individually, but refunds are not guaranteed unless required by law.
4.3 Technical Errors
If a paid promotion was purchased but never applied due to a confirmed technical problem on our side, we may:
- Reapply the promotion, or
- Issue a proportional refund or account credit
5. Booking and Appointment Fees
5.1 Booking Fees
Booking fees may apply for services such as:
- Test ride appointments
- Product viewing appointments
- Pickup or consultation reservations
5.2 Buyer Cancellation
If a buyer cancels a booking, refund eligibility depends on the timing and service conditions shown at checkout.
Unless otherwise stated at the time of booking:
- More than 24 hours before the appointment: refund may be considered
- Less than 24 hours before the appointment: booking fee is generally non-refundable
- No-show: booking fee is generally non-refundable
5.3 Seller or Dealer Cancellation
If the seller, dealer, or service provider cancels the appointment and no suitable alternative is offered, the buyer may be eligible for:
- A full refund of the booking fee, or
- Rescheduling at no extra cost
5.4 Technical or System Errors
If a booking fee was charged but no valid booking was created due to a technical issue on our side, we may issue a full refund or manually complete the booking.
6. Contact Forms, Chat, and Marketplace Communication
No refunds are available for free communication features such as:
- Inquiry forms
- Chat or messaging tools
- Contact requests
If a paid upgrade includes access to advanced communication tools, refunds are still generally not available once access has been granted.
7. Marketplace Transactions Between Users
Erider is not responsible for refunding buyers for issues related to direct transactions between users, including but not limited to:
- Product quality disputes
- Compatibility issues
- Delivery disagreements
- Condition disputes
- Price negotiation outcomes
- Private payment arrangements made outside the platform
Buyers and sellers are responsible for resolving these matters directly unless otherwise required by law.
8. Non-Refundable Situations
Refunds will generally not be provided in the following situations:
- You changed your mind after activation
- You purchased the wrong membership or promotion by mistake
- You failed to use the service during the validity period
- Your listing did not sell as expected
- You did not receive as many inquiries as hoped
- You missed your appointment
- You were suspended for violating our Terms & Conditions
9. Refund Request Process
If you believe you qualify for a refund, please contact us at:
Please include:
- Your full name
- Your account email
- Order number or payment reference
- Service purchased
- Date of purchase
- Reason for your request
- Any screenshots or supporting details
We may request additional information before reviewing a refund claim.
10. Review and Processing Time
We aim to review refund and cancellation requests within a reasonable period.
If a refund is approved, the payment will usually be returned through the original payment method, subject to processing times of the payment provider or bank.
11. Account Credits
In some cases, instead of a monetary refund, we may offer:
- Account credit
- Extended plan validity
- Replacement promotional features
- Rebooking or rescheduling options
This may be used where appropriate and legally permitted.
12. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment systems, or legal requirements.
Updated versions will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Refund & Cancellation Policy, please contact us:
Erider
Chemnitzer Straße 11, 12621 Berlin, Deutschland
support@erider.com
Website: https://erider.com